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About Skates Emporium

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  - Terms & Conditions

Customer Service

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  - Shipping Info

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Shipping Information

Shipping Options & Average Delivery Times

We offer 3 types of shipping - Ground, 2nd Day Air and Next Day Air.  If you are in the contiguous United States and your order is over $99, then ground shipping is free.  It usually takes 5-6 business days for ground shipping, though it can be faster depending on your location and the location of our warehouse.  All orders placed after 12 p.m. Central Standard Time will not ship out until the next business day.  For example, if you place a Next Day Air order on Monday at 3 pm, you can expect to receive that order by end of day Wednesday.  If you place a next day air order on Friday afternoon, you can expect to receive it on Tuesday.

Shipping to the 48 Contiguous United States

First, all orders over $99 come with free standard shipping to the 48 contiguous United States (all US states except Alaska and Hawaii). For orders under $99, shipping charges will be required and usually ships via UPS, FedEx or USPS for the majority of orders. If you are in a hurry to get your order, it's usually best to order 2-day or 3-day shipping.

Shipping to U.S. and Canada Only

SkatesEmporium.com ships only to the United States and Canada.  Orders with multiple items may ship separately from different locations. Please allow a delivery time of 6-10 business days for all ground orders. Our free shipping promotion and other shipping offers are not applicable for Hawaii, Alaska, Puerto Rico, and any off-shore U.S. territory.

Signature at Delivery

We only require a signature at delivery when the billing and shipping addresses on your order do not match. If you would like for us to require a signature, please contact us and let us know. The final decision on whether or not to leave your package without a signature is that of the delivery person (e.g. UPS/FedEx). If you would rather have the delivery person leave your order on your door step it is best to leave a note on your door asking the driver to leave your package with "No Signature Required".

Shipping Cost

Shipping is calculated based on the weight of items in your order along with your shipping location. To determine how much shipping will cost for your order, go to the My Cart page and enter your shipping country, state and postal code or you can wait until the shipping step in the order process. Shipping varies depending on where you are shipping, but an individual pair of skates in the Contiguous United States is usually around $15-$20.